Guarantee: We take immense pride in the excellence of our product, and package your items so that they will reach their destination in excellent condition. If you feel that your item has been misrepresented in some way, we will promptly refund your purchase price.
We will issue a 100% refund (excluding shipping) in the event that the product you have purchased has been misrepresented in any way. Please return your item undamaged and in original condition within 30 days of purchase along with a written explanation as to the nature of your dissatisfaction.
In the event that buyer and seller agree that a return is warranted due to buyers remorse a 25% restocking fee will be withheld in addition to any applicable shipping cost.
• Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org, or via snail mail at:
1851 Kiowa Ave #1008
Lake Havasu City, AZ 86403
Only regular "on sale" priced items may be refunded, unfortunately clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and wait for a reply from us for return instructions.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
For instructions on how to return your product please email us at firstname.lastname@example.org, or for written correspondence write to:
1851 Kiowa Ave
Lake Havasu City, AZ 86403
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.